Refund & Cancellation Policy

Effective Date: April 22, 2026

This Refund & Cancellation Policy explains the rules applicable to service cancellations, refund requests, and related adjustments for bookings made with VTC India Logistics Pvt. Ltd. through vtcindialogistics.com, phone, email, direct enquiry, or other authorized communication channels. This document is for general informational purposes and does not constitute legal advice.

Introduction

As a provider of logistics services in India, including transport services in Bhopal, logistics support in Indore, and freight solutions in Dewas, we allocate resources such as vehicles, route planning, manpower, time slots, and coordination support for every confirmed service request. Because logistics operations often involve advance commitments and third-party arrangements, cancellation and refund eligibility may depend on the operational stage of the booking.

Booking Cancellation Rules

Customers who wish to cancel a booking must contact us using our official email, phone number, or other approved support channels as early as possible. Cancellation requests are considered valid only after they are acknowledged by the Company.

• If a booking is cancelled before vehicle allocation, scheduling, route planning, labour engagement, or third-party commitment, it may be eligible for full or near-full refund, subject to administrative deductions where applicable.
• If cancellation is requested after operational planning has started, a partial refund may be provided after deduction of actual costs incurred.
• If cancellation is requested after dispatch, pickup, loading, route movement, vendor confirmation, or execution has begun, refund eligibility may be reduced or denied depending on the stage of service and actual losses incurred.

Refund Eligibility

Refunds may be considered in the following circumstances:

• Duplicate payment made by the customer for the same booking.
• Booking cancelled within an eligible period before material operational processing.
• Service could not be initiated due to reasons solely attributable to the Company and no equivalent alternative arrangement was accepted by the customer.
• Incorrect excess amount paid due to invoicing or calculation error verified by the Company.

All refunds are subject to internal review, verification of payment, matching of booking details, and deduction of non-recoverable expenses, if any.

Processing Timelines

Once a refund request is approved, the Company will aim to process the refund within a reasonable business period. In many cases, approved refunds may be initiated within 7 to 15 business days, although the actual credit timeline may vary depending on the customer’s bank, payment mode, settlement partner, and public holidays.

Refunds will ordinarily be made through the original payment method or through another lawful and commercially reasonable mode determined by the Company.

Non-Refundable Situations

The following situations are generally non-refundable or may qualify only for limited refund:

• Cancellation after shipment pickup, dispatch, or substantial execution of service.
• Customer failure to provide required documents, permits, invoices, e-way bills, or shipment compliance details.
• Wrong address, unavailable consignee, failed loading or unloading due to customer-side issues, or repeated rescheduling caused by the customer.
• Delay, seizure, stoppage, or cancellation arising from prohibited goods, misdeclaration, under-reporting, or unlawful shipment content.
• Costs already incurred toward tolls, labour, detention, route block charges, warehouse handling, vendor commitments, or administrative processing.

Service Failure Scenarios

If the Company is unable to provide a booked service due solely to its own operational failure, and no substitute service, rescheduled execution, or practical alternative is accepted by the customer, the customer may be eligible for a full or proportionate refund depending on the extent of service not delivered.

However, no refund or compensation shall automatically arise for delays or disruptions caused by force majeure events, traffic conditions, government restrictions, natural calamities, strikes, accidents, or other circumstances beyond reasonable control.

Partial Refunds

In some cases, a partial refund may be more appropriate than a full refund. This may apply where some part of the transport, freight coordination, cargo handling, or route commitment has already been completed. The Company reserves the right to determine the refundable amount based on actual service stage, incurred expenses, third-party charges, and commercial fairness.

Customer Support

To request cancellation, refund review, or clarification, customers should contact us with complete details, including booking reference, payment proof, shipment details, and reason for the request. Incomplete requests may require additional verification and may delay processing.

Contact Support

Company Name: VTC India Logistics Pvt. Ltd.

Website: vtcindialogistics.com

Email: Info@vtcindialogistics.com

Phone: +91-9770766601

We aim to provide fair and practical support to customers seeking logistics services in India, including transport services in Bhopal, reliable transport services in Indore, and freight services in Dewas and across Madhya Pradesh.